MM
Marelle M
1 reviews | Active since Oct 2013
29 May 2026, 08:07
Unhappy customer for outsurance
I would like to complain about this insurance, last year December after Christmas I had an accident with one of the Checkers 60/60 motorcycles, the driver had passed a stop sign hitting into my vehicle*he admitted he was on the wrong) this insurance took us through the whole process to tell us in the end they wont pay for the damages of my car, and that they aren't liable for it, till this day I haven't had my vehicle fixed, please assist with the claim they refusing to fix my vehicle
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Replies (2)MM
Marelle M's updateReviewer Update
29 May 2026, 08:37Please this need to seen to this has been going on for way to long
MM
Marelle M's update29 May 2026, 08:37
Reviewer Update
Please this need to seen to this has been going on for way to long
OUTsurance's replyOfficial
08 Jun 2026, 13:40Good day Marelle,
We appreciate you bringing this matter to our attention.
After responding privately to you, we escalated the matter to our legal manager, Lawrence.
Every claim is dealt with on its own merits. We base our decision on case law and information at our disposal.
Unfortunately, our decision to refute liability remains unchanged.
We are sorry for the disappointing outcome of your claim.
Regards,
The OUTsurance Team
We appreciate you bringing this matter to our attention.
After responding privately to you, we escalated the matter to our legal manager, Lawrence.
Every claim is dealt with on its own merits. We base our decision on case law and information at our disposal.
Unfortunately, our decision to refute liability remains unchanged.
We are sorry for the disappointing outcome of your claim.
Regards,
The OUTsurance Team
OUTsurance's reply08 Jun 2026, 13:40
Official
Good day Marelle,
We appreciate you bringing this matter to our attention.
After responding privately to you, we escalated the matter to our legal manager, Lawrence.
Every claim is dealt with on its own merits. We base our decision on case law and information at our disposal.
Unfortunately, our decision to refute liability remains unchanged.
We are sorry for the disappointing outcome of your claim.
Regards,
The OUTsurance Team
We appreciate you bringing this matter to our attention.
After responding privately to you, we escalated the matter to our legal manager, Lawrence.
Every claim is dealt with on its own merits. We base our decision on case law and information at our disposal.
Unfortunately, our decision to refute liability remains unchanged.
We are sorry for the disappointing outcome of your claim.
Regards,
The OUTsurance Team