Unhappy Customer

I am extremely disappointed with the service I have received. I understand that public holidays can cause delays; however, I find it unacceptable that there appears to be no leak detection service available outside of normal weekday hours. I submitted a claim for a leak in my shower on 24 December shortly after 6:00 a.m. and was informed that a leak detector would need to be sent out. When I contacted OUTsurance this morning, I was advised that leak detectors only operate from Monday to Friday. This was never communicated to me when the claim was logged. Based on this information, I will only receive assistance on Monday the 29th. In the meantime, I am forced to repeatedly turn the water supply on and off whenever I need water, which is highly inconvenient and disruptive. This situation is simply unacceptable, especially considering the urgency of a water leak. I would appreciate clarity on why no alternative arrangements are available and how this matter can be resolved urgently.