Unhappy customer

I have been with this insurance for just 1 month and although they are rectifying their mistake I feel compelled to come here. Their smart drive app basically does not really work. I followed the instructions and qualified for 10% but they still did not apply that.i had to call them to actually apply the discount but lucky for me I won’t be with them anymore so yeah.

Yesterday I wanted to cancel my car insurance and go to a cheaper one which basically provides the same benefits but at +-R300 less, I spoke to a very nice lady who ensured I don’t cancel but I will anyway.

I then enquired about life insurance and another nice lady called and took me through the questions which I answered very well. This morning I get a call to say your application was declined, fine by me honestly did not really care why because in my mind there are so many companies out there who would happily cover me. But buuuut this lady then says but as OUTsurance we want to make sure you have some sort of cover “considering that you had cancer”( I have been in remission for 10 years) now that line took me by surprise, I’m like please explain what you mean by that, but in that moment I realised no I actually did not need anyone to discriminate me based on something I did not choose. How insensitive must you be. You had already declined I did not have to be told why. It’s fine if you as a business have decided you do not cover people who have previously been ill, that is very okay but I don’t see why you have to come tell me, when i did not even ask why i am declined. Then you try to make as if you are doing me a favour because “considering that I had cancer” you can try offer something else. I did not ask for something else I said life cover and if you can’t offer that to me leave me alone. Simple as that.