1 reviews | Active since Dec 2019
UNHAPPY CLIENT DUE TO OUTSURANCE
On the 30.10.2019 my car got ****** at a parking lot at a mall , I am insured with OUTSURANCE so I immediately put a claim in , they told me to go to AVIS and get a rental car whilst they are still busy with my claim , I went to AVIS and got the car. So we all know that a car rental agreement is 30 days , so the 30 days lapsed and still no communication from OUTSURANCE regarding my claim ,instead they keep pestering me to return the car , I asked them how do I return the car whilst I don't know what is happening with my claim , no payment has been made to me .When I ask for written communication they refuse all they do is try to act smart and talk to me over the phone . They are unprofessional, they don't communicate .OUTSURANCE IS UNPROFESSIONAL.
We are not insensitive to the inconvenience you would have suffered being without a vehicle.
The very long time it is taking to finalise your claim was of course of great concern and investigated.
Our claims manager, Lerato contacted you. We could not settle the claim without the registration documents which you were notified of on 1 November and you agreed you would apply for duplicate registration documents. You later notified us the vehicle is still registered in the finance house' name and you would request them to apply for the registration documents. We later followed up with you again and finally notified you of the rental option which was about to expire. We are sorry to see you feel our service let you down.
You requested we send you the relevant call, which was done.
Given the inconvenience you would suffer, the rental vehicle has been postponed up to 13 December for you.
Thank you for the opportunity to give our detailed feedback on the matter. Please feel free to contact us should you have any further enquiries.
Regards
OUTsurance
We are not insensitive to the inconvenience you would have suffered being without a vehicle.
The very long time it is taking to finalise your claim was of course of great concern and investigated.
Our claims manager, Lerato contacted you. We could not settle the claim without the registration documents which you were notified of on 1 November and you agreed you would apply for duplicate registration documents. You later notified us the vehicle is still registered in the finance house' name and you would request them to apply for the registration documents. We later followed up with you again and finally notified you of the rental option which was about to expire. We are sorry to see you feel our service let you down.
You requested we send you the relevant call, which was done.
Given the inconvenience you would suffer, the rental vehicle has been postponed up to 13 December for you.
Thank you for the opportunity to give our detailed feedback on the matter. Please feel free to contact us should you have any further enquiries.
Regards
OUTsurance