LR
Lishke R

1 reviews | Active since Jun 2020

15 Jun 2021, 14:25

Unhappy client

With the yearly increase Outsurance informed that my policy would increase from R664 tot R808.00 I told them that this is way to much...and where to they come with the increase...i told the advisor that my husband pays way less and another insurer he said the reason is because my husband has been driving longer then what I have...???which is not even true...i have been waiting for Outsurance managers to give me a call in the sales department from this morning anyways another insurance company for the exactly same package is asking me R479...WOW OUTSURANCE YOUR SERVICE SUCK...SOME OF THE ADVISORS ARE SPEAKING THRPUGH THEIR TEETH...LIES LIES LIES...PEOPLE PLS DONT BELIEVE THE ADVERTI*****TS AS ON TV...ITS ALL LIES...YOU WONT GET ANYTHING FROM THEM BESIDES THAT THEY ***** FROM US TO ADVERTISE ON DSTV HENCE THE INCREASES...I AM STILL WAITING ON A MANAGER ILL BE CANCELLING MY POLICY.

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Replies (1)
OUTsurance
OUTsurance's reply18 Jun 2021, 08:57
Official
Good day Lishke,

We were naturally concerned with the lack of feedback and we immediately escalated the matter to Ronika our client services manager.

Ronika contacted you to discuss your profile in detail and we were able to offer you a better premium.

Thanks for giving us an opportunity to look into the matter. Sorry for the initial disappointment.

Regards,
OUTsurance