Unhappy Client

I lodged two claims, 1st claim geyser damage and 2nd claim cardboard damage. The geyser claim was approved and finalized. However, the other claim was rejected. I then requested for a written correspondence in that regards however till to date I haven't received anything yet.

The company rejection is based on the report furnished by a company called Big 6 which is contracted to do work on behalf of Outsurance. The very same company earlier in the week days despatched two African males to conduct assessment on the geyser claim which was leaking. Based on their report Outsurance not only approved the geyser quotation but also requested me to submit a quotation for the repair of the cardboard. However, the quotation not the claim was questioned by Brian who is doing assessment at Outsurance. A 2nd opinion was sought from Big 6 and two Afrikaner males were despatched to my property. It seems their report contradicted the two African males findings which was substanciated with accurate pictures. I find it hard to accept the rejection. It's either this is because I'm discriminated against because I'm black or is because the contracted company is used to invalidate genuine claims which is ********* business conduct.