Unhappy Claimant

On 19 May my vehicle was driven into by an OUTsurance client. The next day the client submitted the claim. I had to get the contact details of the advisor from the client and then contact them myself after 3 days of them not reaching out to me. It took 2 weeks to receive an assessment. I was advised who their preferred repairer would be. I took the car to the repairer the same day I was given his details. He was not happy with their assessment and asked for OUTsurance to contact him. I had to follow up with them twice before they contacted him. Then he sent me his assessment of costs which they told him I must forward to them. I did this. It has taken more than a week for the assessor to examine his quotation. The assessor(who has never seen the car and is basing his assessment off the 2 photos they allow you to upload) has not approved the amount and has not given a reason why. Now I have been asked to phone back in 48 hours to follow up as to why. The lady I have been dealing with, Tamlynn, has been very kind and I don't have a bad word to say about her. But either the system is deficient or her colleagues are ***********. It has now been more than a month and I am no closer to getting my car fixed because I am being given the runaround by people who do not care to provide the service they are paid for. I have done everything asked of me promptly. I have been the one to call(I was told in my initial contact that all contact is my responsibility). If I had known I was going to be given the runaround then I would have gone about things differently. My experience has been that of a 3rd party claimant. It has been so frustrating that I would never consider moving from my current insurer to OUTsurance.