TS
Tanya S
1 reviews | Active since Feb 2019
26 Jul 2020, 15:33
Unhappy and fed up
Had to cancel my insurance due to being retrenched. Bridget confirmed that this was done by phone and email. She also confirmed that no debit order will go off. This was a lie as i received an sms saying that my policy is still active as they could not get hold off me (even though i spoke to Bridget to cancel) and they took the money off my account. Im fed up, i should've never changed to outsurance in the first place.
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OUTsurance's replyOfficial
27 Jul 2020, 12:44Good day Tanya,
These are very difficult times for all and we are sorry to see you were retrenched.
Mapula our client care manager has been unsuccessful in her attempts to contact you. She has sent you an email and once you respond she will call you back to address your concerns.
Please note, the SMS you received was prior to Bridget speaking to you. She initially tried to call you but was unsuccessful and sent you a SMS. Subsequent to the SMS, Bridget contacted you and confirmed cancellation. Your policy was cancelled and no premium was debited from your account.
Regards,
OUTsurance
These are very difficult times for all and we are sorry to see you were retrenched.
Mapula our client care manager has been unsuccessful in her attempts to contact you. She has sent you an email and once you respond she will call you back to address your concerns.
Please note, the SMS you received was prior to Bridget speaking to you. She initially tried to call you but was unsuccessful and sent you a SMS. Subsequent to the SMS, Bridget contacted you and confirmed cancellation. Your policy was cancelled and no premium was debited from your account.
Regards,
OUTsurance
OUTsurance's reply27 Jul 2020, 12:44
Official
Good day Tanya,
These are very difficult times for all and we are sorry to see you were retrenched.
Mapula our client care manager has been unsuccessful in her attempts to contact you. She has sent you an email and once you respond she will call you back to address your concerns.
Please note, the SMS you received was prior to Bridget speaking to you. She initially tried to call you but was unsuccessful and sent you a SMS. Subsequent to the SMS, Bridget contacted you and confirmed cancellation. Your policy was cancelled and no premium was debited from your account.
Regards,
OUTsurance
These are very difficult times for all and we are sorry to see you were retrenched.
Mapula our client care manager has been unsuccessful in her attempts to contact you. She has sent you an email and once you respond she will call you back to address your concerns.
Please note, the SMS you received was prior to Bridget speaking to you. She initially tried to call you but was unsuccessful and sent you a SMS. Subsequent to the SMS, Bridget contacted you and confirmed cancellation. Your policy was cancelled and no premium was debited from your account.
Regards,
OUTsurance