Unhappy and disappointed

I write this review with much disappointment, I have been a proud, loyal policy holder since 2010 and I would undoubtedly recommend Outsurance to my family and friends anytime prior my experience. I have been driving for about 20 years and this is the first time that my vehicle has been involved in a accident ( I was not even the driver) and the other party fled from the scene making it difficult to make any claims against his insurance, not even sure if he has one. Being in this situation I decided to claim from my insurance. The accident happened on 04 August 2018 and I submitted the claim on 06 August 2018, the assessment was done timeously but to date I am still waiting for the provider to get the parts. I fully understand that my policy does not cover a rental vehicle but in this case you should consider finding me a provider that can assist me with a courtesy car. Although my car is still driveable at the moment, I am uncertain if there will be any further damage driving it in this condition. When enquired about this, I am told that the provider cannot be changed as some of the parts have already been ordered. This has created major inconvenience financially, not only do I have to pay an access but also for a rental vehicle. I'm sure there are many others that find themselves in this situation and if you "care" for your customers, at least try to help the situation and not make it any worse than what it is.