Unhappiness with this insurance company.

On the 30th of May 2020 I was involved in an accident, OUTsurance client collided with another vehicle then his car came to the on coming traffic and hit my car. Their client told me that he was insured for third parties, he then gave me his claim number telling me that I can use it to claim from his insurance but now the claim was rejected, telling me that they will only act in the best interest of their client, they will not consider the accident report, police statement or our story even though their client admitted that he was wrong and we shall be sorted. I am unhappy at all my car now is not moving because of someone who was careless and driving recklessly. I want fair treatment, outsurance shouldn't look at making money but they should fulfill their obligations fairly so. I'm insured with outsurance for my bond I'm also moving it, because it clearly shows that even in n event whereby I will experience challenges I won't get assistance. I was even told that If I don't find joy I can go the legal route of which the matter is in the hands of my attorneys. Let justice prevail.