Unfortunately the customer services does not provide appropriate guidance on the clients

Unfortunately the customer services does not provide appropriate guidance on the clients. I have been calling and sending emails for a week now and no one seems to be interested in resolving my issue. The team offered services and I didn’t authorize or agree on the conditions and pricing as I had other offers to evaluate but they went ahead and debited my account now, no one seems to be interested to assist me. Interesting thing is that when you are selling services in only one day I got more than 5 calls with messages