BW
Beverly W
1 reviews | Active since Mar 2018
01 May 2025, 08:59
Unfortunately Outsurance only reduced my premium for 3 months and now it is going up with about R150!! I tried to contact them to explain why as I thought that they understood my financial position
Unfortunately Outsurance only reduced my premium for 3 months and now it is going up with about R150!! I tried to contact them to explain why as I thought that they understood my financial position. No call back received after I submitted 2 x call back! Normally they are quick to respond. I am very disappointed ☹️!
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OUTsurance's replyOfficial
06 May 2025, 14:37Good day Beverly,
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc.
Our client services manager, Nasar, has been in contact with you and he reviewed your premium. We know you were happy with his assistance.
Apologies for the initial disappointment.
Regards,
The OUTsurance Team
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc.
Our client services manager, Nasar, has been in contact with you and he reviewed your premium. We know you were happy with his assistance.
Apologies for the initial disappointment.
Regards,
The OUTsurance Team
OUTsurance's reply06 May 2025, 14:37
Official
Good day Beverly,
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc.
Our client services manager, Nasar, has been in contact with you and he reviewed your premium. We know you were happy with his assistance.
Apologies for the initial disappointment.
Regards,
The OUTsurance Team
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc.
Our client services manager, Nasar, has been in contact with you and he reviewed your premium. We know you were happy with his assistance.
Apologies for the initial disappointment.
Regards,
The OUTsurance Team