SA
Shanaz A

1 reviews | Active since Jan 2020

21 Jun 2022, 09:52

Unfairly treated by misleading advert..

I did a short term insurance quote with Outsurance about a week ago and unfortunately they could not match my premium with my current Insurance. They are currently running a promotion whereby an award of R500 or R1500 will be awarded to the individual if Outsurance is unable to match or better your current insurance premium. When I requested for the benefit of the award of R1500 which is what I qualified for , I was politely told that it's not for business quotes..just to mention my vehicle is used for business purposes. I was flabbergasted as nowhere does your advert specify it's for personal cover only. This is grossly unfair and unjust as I believe that I was misled by your advert.... and based on this I should be awarded the bonus of R1500 as a good gesture...should I bring this to the attention of the Advertising Board. Awaiting your response

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Replies (1)
OUTsurance
OUTsurance's reply24 Jun 2022, 10:12
Official
Good day Shanaz,

Thanks for your feedback. In all our adverts we do state that Ts and Cs apply.

Gina our quote promotion manager has been in contact with you to address your concerns regarding the quote promotion. 

Unfortunately the quote promotion is only applicable to personal vehicles as per our Ts and Cs. Please refer to point 2.2 - https://www.outsurance.co.za/globalassets/documents/outsurance-sa/personal/r500_ts_cs.pdf

We have given you a once off benefit that you may participate in the quote promotion.

Regards,
OUTsurance