LS
Lydia S
1 reviews | Active since Jun 2023
12 Sept 2023, 16:03
Unfairly rejected claim
I reported my wooden floor that is coming out,and been advised it's a leak that is not pressurised u der the bathtub and the claim had been rejected.I asked the guy that came if they normally come across this and he said yes they do it under insurance cover.Wooden tiles there,water under the tub,leak not pressurised,Funds get taken monthly, on claiming we get stories.Outsurance outsurance cover for Property building structure
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OUTsurance's replyOfficial
15 Sept 2023, 16:33Good day Lydia,
It's terrible to hear about the water damage to your home.
After responding privately to your review, we escalated the matter to Xini our claims manager.
Xini contacted you to discuss the service provider's report in detail. Xini advised you that we will appoint another service provider for a 2nd opinion, and she will call you once we have received the latest report.
You have our apologies for the inconvenience caused.
Regards,
The OUTsurance Team
It's terrible to hear about the water damage to your home.
After responding privately to your review, we escalated the matter to Xini our claims manager.
Xini contacted you to discuss the service provider's report in detail. Xini advised you that we will appoint another service provider for a 2nd opinion, and she will call you once we have received the latest report.
You have our apologies for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply15 Sept 2023, 16:33
Official
Good day Lydia,
It's terrible to hear about the water damage to your home.
After responding privately to your review, we escalated the matter to Xini our claims manager.
Xini contacted you to discuss the service provider's report in detail. Xini advised you that we will appoint another service provider for a 2nd opinion, and she will call you once we have received the latest report.
You have our apologies for the inconvenience caused.
Regards,
The OUTsurance Team
It's terrible to hear about the water damage to your home.
After responding privately to your review, we escalated the matter to Xini our claims manager.
Xini contacted you to discuss the service provider's report in detail. Xini advised you that we will appoint another service provider for a 2nd opinion, and she will call you once we have received the latest report.
You have our apologies for the inconvenience caused.
Regards,
The OUTsurance Team