SM
Sakhile M

1 reviews | Active since Feb 2021

12 Feb 2021, 09:27

Unfairly Rejected claim

On the 29th of August 2020 my car was involved in an accident which was caused by your client with a registration HRZ 796 MP(Vikela bakkie),as we were approaching the bridge the the bakkie made an overtake from my right side as we were still heading to the bridge he then hit my car from the driver's side(between the driver's door and back right door) which lead the car to roll 3/4 times off the hill on the left of the road.During that time the car was rolling down the hill it happened that the passenger got injured on his leg which made him to go and get an operations to install/insert metal that will assist him to walk because this bones got fractured into pieces.

After we made a claim(claim no ***) to you(outsurance) we were told that our claim was rejected because your client was avoiding an accident (head on collusion),with that being said there was no investigation that took place but you made a ruling that your client was at the right side and took correct actions leading my car beyond repair,my question now is that how can you make a pay out for one car that wronged me?

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Replies (3)
SM
Sakhile M's update12 Feb 2021, 09:47
Reviewer Update
May you please send the email address
SM
Sakhile M's update16 Feb 2021, 16:37
Reviewer Update
Good day,I still haven't received any feedback up until today from you
OUTsurance
OUTsurance's reply17 Feb 2021, 15:53
Official
Good day Sakhile,

We are sorry for the delay in getting back to you.

Every claim is dealt with on its own merits and we base our decision on case law as well as information at our disposal. Lebo our legal manager has been in contact with you to address your concerns and to discuss the merits of the claim in detail.  Lebo advised you that he will further investigate the matter and revert on Friday with feedback.

Thank you for giving us the opportunity to look into the matter.

Regards,
OUTsurance