Unfair treatment towards your Clint

On the 17 Feb 2020 I lodged my house content claim for my furniture which was damaged by heavy rains, outsurance through his service provider delay to process my claim I heard to phoned outsurance several times. The assessor eventually came to my house to assess the damages but to my surprise the assessor request to assess the same damaged product again after delays outsurance changed my claim advisor which makes things to be more difficult for its client, this week was contacted by new claim advisor informing out the outcome of the claim. As per my assessor my both couches we will repaired OR replaced due badly damaged by the rain but now outsurance offered to replace one couche and the other one will be cleaned while we can't set on the couch because the spring is damaged. According to our assessor his report to recommend our couch to be replaced was charged by his boss and he recommended the other couch to be cleaned only. Now we request outsurance to over rule the recommendation by our assessor boss. Our new claim advisor Sindile Zwane has appointed another assessor on Tuesday this week but yesterday I received a call from the new asseoosr I n forming us that he is currently on holiday and he will attend to my claim after his back from his holiday. This grossly unacceptable why outsurance appoint someone who is on holiday now I have to wait another delay this is inconvenient and unprofessional from my insurance to appointment some one who is on holiday now I have to wait for him to finish his holiday then attend to my business while am paying my insurance every month. My amicable solution to outsurance is to replace OR repair both couches without causing unfair delays and treatment because now am unfair position caused by both assessors and outsurance.