SM
Sinayo M

1 reviews | Active since Dec 2020

27 Sept 2021, 09:36

Unfair treatment - Outsurance

I recently got crashed into from there back and hit on he left side of my vehicle. The third party claim was successful and Outsurance advised me that i would not be liable for anything and not even the access. A week later I am called and told that my Access will be increased? increased for what when I was crashed into and the third party claim was successful. first it was the out bonus that they said I would not get if they process the claim - now in this instance third party settled so why am i being penalized on the outbonus and then still increase my access? surely this is not right

0
Replies (1)
OUTsurance
OUTsurance's reply30 Sept 2021, 08:50
Official
Good day Sinayo,

We are sorry to read about your accident, we hope you are doing ok?

Candy our review manager contacted you to discuss the matter in detail. We can confirm that your excess has been reduced and you were happy with Candy's intervention.

Regards,
OUTsurance