Unfair treatment due to not speaking English

Today 09/03/23 I called outsurance cause my mom wants to take a life cover but the consultant said he cannot assist my mom as she cannot speak English and speaks Sotho. He said the policy documents are underwritten in English only and can’t be translated. My mo was denied the opportunity cause she cannot speak English. Obviously I oupa not interpret for her as I was told that it is *******. She speaks one of the 11 official languages and outsurance cannot cater for her.