LL
Lesiba L

1 reviews | Active since Dec 2024

24 Sept 2025, 09:34

Unfair treatment and utter disappointment

So disappointed with Outsurance. A few months back I praised their services of how they handled my claim after an unlicensed person bumped into my car. Now I get a renewal letter from them informing me that my monthly premium will increase from around R1200 to R1700 due to the claim I made. This is ridiculous for lack of a better word, the accident was not even my fault. I am definitely cancelling my policy with them and moving to King Price as they have always tried to poach me but I insisted with staying with Outsurance as I was ‘pleased’, not knowing what I know now🚮

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Replies (1)
OUTsurance
OUTsurance's reply24 Sept 2025, 18:43
Official
Good day Lesiba

We understand that receiving an annual increase comes as a disappointment. 

There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Our client services manager will call you to review your premium.

We do apologise for the disappointment.

Regards
The OUTsurance Team