Unfair Treatment

<p>I have a problem with the way I am being treated by Outsurance. I app**** for contents cover early this year and was approved. My first payment of R711 went through there after R389. I changed places of employment in April, a ******** check was done by my new employer and it was discovered that I have a ******** record since 2013. I was later (Late April) contacted by a young lady from Outsurance who was selling life cover for my spouse of which we took up the life cover and I disclosed to her that I have a ******** record when asked about any convictions. I did not do this in the 1st call when I took out the contents cover as I was not aware that I have a ******** record. In the middle of May I received a call from a gentleman at Outsurance advising me that my cover has been cancelled due to the fact that I have a ******** record, at first I wanted to dispute it but thought to accept it as it is your policies and procedures. I then immediately asked about my money that I have already paid and was put through to Gerad in the retentions dept who assured me that I will receive a refund. I phoned again to enquire on my refund and was advised that it will be paid out on the 25th of May. The 25th of May came and went without me receiving a refund...I then called back into the call centre and was advised that due to the fact that my policy was cancelled on the 17 of May the payment will only be made on the 17 of June as there is a 30 day waiting period....That also came and went without me receiving my refund! I called in to the call centre on the 21st of June and was put through to Pulane Mohoto who said that she does not see any refund for me and requested that I send her my bank statements to prove that I did pay these amounts that I am claiming a refund for and that she would be in touch with me the next day. I did what she had asked of me and up to now she did not get back to me. I sent a follow up email to her and still no feedback! My request is very simple and I would appreciate it if you could assist me as I strongly believe that Outsurance is treating me unfair and never in a million years did I expect this from such a reputable company as yourselves. Outsurance is the one who refuses to have me as a client and now also refusing to pay back my money....totally not fair...all I ask is that my money be refunded please.....</p>