Unfair Treatment!

<p>On the 9th of February 2017 I was involved in a car accident. <br />I then contacted Outsurance to report the incident, got through to Mary Bokaba. My car was towed by 1st Road, details of incident were captured and I was informed that courtesy vehicle will be sent through to my residing place within 24hours. Indeed the car was brought to me on the 10th of February 2017.</p> <p>When I phoned in to inquire about the status of my vehicle, I was told that I'll be informed within 48hours. I had to phone Outsurance again after 48hrs to inquire about my vehicle. I was told by Mary Bokaba that they will write off the vehicle, I inquired about details regarding to that decision. She told me that the assessor is still busy with the vehicle, she gave me figures of what I'm covered for which was way below than what I signed up for. My vehicle retail value is R130 300, Outsurance captured it as R74 000. I requested for assessor's contact details (Thandi Kopies). I contacted her on the 13th of February 2017, she told me the same story of my vehicle being insured for R74 000 instead of it's retail value of R130 300. I questioned that discrepancy, she told me that she'll listen to the sales recording dated 10 months ago and will revert back to me, turnaround period of 2 to 3 days.</p> <p>On the 17th of February 2017 I contacted her, was told that my car's value has changed to from R74 000 to R130 300 and that I'm liable to pay in 10 months backdated amount R2 840. My car premium is R508 on a monthly basis, all of a sudden was told that it's around R700. Vehicle damages amounted to R66 674, insurance payout is R69 366.17 based on 46.76 ratio. R8 081.00 excess and R2 840.00(10months backdated premiums) were subtracted from the lumpsum to total amount of R58 444.27 which was paid into my account. I indicated my dissatisfaction about this unfair treatment of being *****ed. Upon initiation of my cover was instructed to take my car in for inspection at the place I was referred to by Outsurance, details of my car such as vin number were captured and I was informed of the monthly premium of R508.00. Why change now to R700?</p> <p>The process of payout dragged to a week later, I indicated to them that I will fix my vehicle and requested them to have it released. Payout was on the 17th of February 2017, my vehicle was only released later the same day to the panel beater of my choice.</p> <p>I made a request of having car hire extension seeing that the process was dragging from their side with discrepancies on the value of my car. I only received response on the 27th of February 2017 that they will not extend the days. They dismissed themselves from taking responsibility and accountability for their misconduct, 1. under insuring me, passing the blame to me by making me pay backdated premium amount of R2840 and 2. not giving me reasonable time frame regarding car hire extension days.</p> <p>I want to be reimbursed for backdated amount which I'm not liable for and 7days extension of vehicle hire for dragging the process of payout.</p>