Unfair third-party claims Process

OUTSurance has refused my third party claim when their client was at fault. I even lodged an appeal and provided photographic evidence that my vehicle did not have pre-existing damage and again, my claim was refused. Your client drove into the back of my vehicle while I was stationary at a yield sign on 1st of April 2026.

I was informed that an Outsurance assessor made a call that my vehicle had pre-existing damage based on the photograph I uploaded as part of the claims process. When I asked for evidence of this supposed pre-existing damage on both the call and in email, the Outsurance representative ignored my question.

I am left having to fit the bill for your clients mistake at my inconvenience. This is absolutely wrong on all levels and I even after providing evidence the response was shocking - I was told that Outsurance does not understand the relevance of the date and time-stamped photograph of the rear of my car prior to the incident occurring less than three minutes after the camera captured my vehicle.

Just wrong OutSurance!