LG
Lucinda G

1 reviews | Active since Jul 2016

15 Jul 2016, 08:42

Unfair rejected claim

<p>Pay pay pay every month - but then, when it comes to claiming there are a 100000 reasons not to pay out. Our whole home content claim was rejected because I could not clearly identify a specific camera that I purchased 9 years ago, and I apparently tried to claim for a PC that I don't have. They twist and turn words in order to reject a claim, they ask you the same questions using different tactics in order for them to change the outcome to their benefit. We were treated like low life ********* and were branded as ‘*****s’! </p> <p> </p> <p>Welcome to Africa – you get ****** and yet we are the ********* here?? We are now left with no home content, minus one vehicle and my years of instalments paid for someone’s holiday! </p> <p> </p> <p>I will not leave it here, we were not dishonest. We were treated unfairly and like common *********. Lesson learnt, may this be a warning to all my family and friends. I will personally make sure nobody I know EVER takes out insurance with them, and those who are insured with them move immediately. </p> <p> </p> <p>YOU ALWAYS GET SOMETHING OUT – not!</p> <p> </p>

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Replies (1)
OUTsurance
OUTsurance's reply15 Jul 2016, 09:51
Official

Dear Lucinda

Since the matter has already been referred to the offices of the Ombudsman we have no authorization to intervene at all.

We know the matter is urgent but we have to wait for their ruling which will be final.

Regards,

Alet