KM
Kopano M
1 reviews | Active since Apr 2024
24 Feb 2025, 11:17
Unfair reasoning
My mother has been with the insurer for the past 5 years, never missed a payment, she did now, her care got involved in an accident, now they refusing to cover the incident, her next premium collection was in 3 days💔💔💔
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OUTsurance's replyOfficial
24 Feb 2025, 11:45Hello Kopano
Thank you for getting in touch with us.
If a premium is unpaid, we will notify client our client of our intention of resubmitting the premium again 15 days thereafter. If the resubmitted premium is also returned as unpaid, there is no cover for that particular month.
Prior to the current month's non payment, there were several months in the past where we were also not able to collect successfully.
We are not insensitive to the impact our decision to reject the claim has on your mother.
Our claims manager will contact our client.
'
Regards
The OUTsurance Team
Thank you for getting in touch with us.
If a premium is unpaid, we will notify client our client of our intention of resubmitting the premium again 15 days thereafter. If the resubmitted premium is also returned as unpaid, there is no cover for that particular month.
Prior to the current month's non payment, there were several months in the past where we were also not able to collect successfully.
We are not insensitive to the impact our decision to reject the claim has on your mother.
Our claims manager will contact our client.
'
Regards
The OUTsurance Team
OUTsurance's reply24 Feb 2025, 11:45
Official
Hello Kopano
Thank you for getting in touch with us.
If a premium is unpaid, we will notify client our client of our intention of resubmitting the premium again 15 days thereafter. If the resubmitted premium is also returned as unpaid, there is no cover for that particular month.
Prior to the current month's non payment, there were several months in the past where we were also not able to collect successfully.
We are not insensitive to the impact our decision to reject the claim has on your mother.
Our claims manager will contact our client.
'
Regards
The OUTsurance Team
Thank you for getting in touch with us.
If a premium is unpaid, we will notify client our client of our intention of resubmitting the premium again 15 days thereafter. If the resubmitted premium is also returned as unpaid, there is no cover for that particular month.
Prior to the current month's non payment, there were several months in the past where we were also not able to collect successfully.
We are not insensitive to the impact our decision to reject the claim has on your mother.
Our claims manager will contact our client.
'
Regards
The OUTsurance Team