Unfair practices and poor service!!!

Good morning, I regret to complain that I am very unhappy with the repairs done under OUTsurance by Galliga Autobody on my vehicle, due to the following:

Background: I came back after a day of repairs and complained about the repairs to the panel-beaters (Galliga Autobody) follows: brake lights note working, of which I was advised that it was the tracker unit and some switch which was removed and ordered for replacement (The tracker was disconnect and the problem was still there and the switch was never replace, as was not the problem any more). I further inquired if the removal of this switch would not be a challenge and the response was no at the time. Two days later I was back with the second complain, now when I braked the hazard lights came on, I was ask to wait for help nothing happened from that day and it been over 4 days since then and nothing has happened. I then complained to the insurance OUTsurance of which they assigned Mpho to assist. Weeks later I still not have my car and I am now told by OUTsurance that the car went in for body repairs and these problems are not accident related (mind you, these challenges started after the accident and repairs).

Body: The car was in an accident last year July 2018 and till now I do not have my car in Jan 2019. The repairs are were not of my expectation and the car is now a risk in the road as the following is happening: • Brake light remain on without me pressing the brakes, always on • The hazard lights come on and off when I brake • The locking system come on and off some time when I brake or if I switched off the hazards when their come on each time I brake. Furthermore, I the car never taken to the agent to assess and find the repairs to correct and proper and when the car was issued to me, there were still outstanding repairs to be done Galliga Autobody and one reasons that forced them to do this is that; initial I told that I will be called to bring in the car once the replacement part were delivered and that did happen. However strangely enough the repairs were not done on time and till now I am still without car and not form of transport provided. The most surprising part to me was that nothing was ever done about the panel beaters months after I complained and there are still get work and do work as usual.

Conclusion: The wiring/repairs was not done correctly in my opinion and it is clear that something was not done right, this issue needs to be addressed with a sense of care and urgency to restore my confidence with your services and a written apology is required on this regard. I still do not have my car or the cotise car. I am expected to sit and wait for the final report, which has not been forthcoming for days on end.

I wish that we can put an end to this, so that I can be able to drive like a normal driver and be safe on the road. The feedback for Mpho has been nothing but poor, as most of the time I have to car and find out what is the progress or status. Thank you.