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Struwig F

1 reviews | Active since May 2012

18 Aug 2020, 13:08

UNFAIR PENALTY ON OUT BONUS

Out claim bonus on vehicle will now be affected due to claim for geyser and that is because my building insurance has been combined to my existing short term policy. Previously my building insurance cover was also with Outsurance but under FNB bond and premie was deducted yearly from bond account. The fact that the Bond Account has been settled in Feb/March this year and bond account has been closed, I had to either get new policy with another company or stayed at Outsurance. If I new that this will effect my out bonus on the vehicle short term then I will definitely keep it separately by using another insurance company if Outsurance cannot keep it separately. Policy OT***1 Vehicles and House Content and OT***9 Building. The only difference should be the change in premie deduction. Bonus is due in November 2020 and my building insurance started 11 August 2020 - do you think it is fair for losing out on this. I therefor cancelled my claim for the geyser for obvious reason and am in the process of getting new insurance quote

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Replies (3)
OUTsurance
OUTsurance's reply21 Aug 2020, 10:29
Official
Hi Struwig Thank you for raising your concerns with us regarding the changes to your building cover.  The cover benefits through FNB Homeloans and benefits with OUTsurance personal cover differ. We agree with you, we should have brought it to your attention the difference in benefits and how they would affect your cover when it comes to claims. We escalated the matter to our Homeloans Manager to review your complaint and contact you to address the concerns raised. Selda contacted you to explain our process when moving over to personal cover with us and why the OUTbonus is affected. You came to an agreement on the recourse and agreed to move your cover so it is not linked to your vehicle cover and affect your OUTbonus. We are sorry for the ordeal and thank you for allowing us to look into the matter and assist you. RegardsOUTsurance 
SF
Struwig F's update21 Aug 2020, 10:45
Reviewer Update
Thanks for the response and with the outcome of this. I've been informed that the geyser claim has been approved without affecting my Out Bonus and when I now look back at this I can accept that this could be a communication issue and not necessarily due to bad service received from Outsurance. Selda really went out of her way to sort out everything. Thanks once again.
OUTsurance
OUTsurance's reply21 Aug 2020, 11:38
Official
Hi Struwig

Thanks for your kind words, we are glad you gave us the chance to look into the matter and make things right with you.

Much appreciate your time and understanding, stay safe and take care.

Regards
OUTsurance.