dM
deepika M

1 reviews | Active since Jul 2010

27 Nov 2017, 14:37

Unfair mismatched pricing

I had a 2015 Toyota Corolla top of the range [1.8 exclusive CVT] insured with Outsurance approx 45 000kms on the clock for an amount of R766. On Thursday last week I called to replace the Toyota with another vehicle which is a 2013 Kia Picanto 1200 - the cover on the Kia is R771. All other factors are the same with regards to excess etc. I cannot understand howcome this is higher considering that the value of the Kia is more than half that of the corolla as well as that it's an older vehicle. I indicated to the agent that I am totally dissatisfied with the rate. Please contact me with a review.

0
Replies (2)
OUTsurance
OUTsurance's reply28 Nov 2017, 12:33
Official

Hello midvaal

We appreciate you bringing the matter to our attention.

Our client care manager, Louis contacted and assisted you. He also explained the reason for the initial premium, which he managed to reduce for you.

Thank you for accepting our apologies.

Regards

Dinky

dM
deepika M's update28 Nov 2017, 12:39
Reviewer Update
Good day, I am quiet grateful that he assisted in such an amicable and proffessional manner. Well done to Outsurance. Earlier today I lodged a review to say thank you. Regards, N Mitchell