Unfair Claim Rejection Without Proper Inspection

I am incredibly disappointed with how OUTsurance handled my recent claim. My electronic machine I use to complete my work, suddenly stopped working, and a technician was sent on behalf of Outsurance, to assess the damage. Shockingly, the technician never even opened the machine to properly diagnose the fault. Instead, he simply looked at it from the outside, scribbled on a notepad, and left.

He concluded, without opening the machine, that the damage was due to a “compartment issue” and ruled out any surge or water damage. How is it possible to make such a conclusion without a thorough inspection? If it truly were a manufacturing fault or compartment issue, why would it only present itself four years later?

I also raised the possibility of a surge affecting the handpiece specifically, which was never addressed. These valid concerns were passed on to a manager by the person handling my claim, yet the claim was still unfairly rejected.

It feels like OUTsurance made a decision based on assumption rather than proper investigation. I trusted this company to be thorough and fair as I have never had an issue with them in the past, but this experience has shown otherwise.