TM
Thobela M
1 reviews | Active since Oct 2023
10 Oct 2023, 10:18
Unfair Catergorization
I want to share my disappointment with Outsurance as they have registered me as a bad payer when I refused to pay a full premium subject to my vehicle's assessment(pre policy). Now they want me to nominate someone else as a policyholder because of that. I liked their product, but because of their subjective criteria I must lie
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Replies (2)
OUTsurance's replyOfficial
10 Oct 2023, 11:32Good day Thobela,
We acknowledge receipt of your review. We have escalated the matter to a client services manager.
We are sorry for your experience with us.
Regards,
The OUTsurance Team
We acknowledge receipt of your review. We have escalated the matter to a client services manager.
We are sorry for your experience with us.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply10 Oct 2023, 11:32
Official
Good day Thobela,
We acknowledge receipt of your review. We have escalated the matter to a client services manager.
We are sorry for your experience with us.
Regards,
The OUTsurance Team
We acknowledge receipt of your review. We have escalated the matter to a client services manager.
We are sorry for your experience with us.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's replyOfficial
12 Oct 2023, 16:05Good day Thobela,
Further to our private response, we can confirm that Ronika our retentions manager contacted you. There was a miscommunication from our side. We can confirm that our sales team have assisted you with a new policy.
Thank you for accepting our sincere apologies. Glad we could assist you.
Regards,
The OUTsurance Team
Further to our private response, we can confirm that Ronika our retentions manager contacted you. There was a miscommunication from our side. We can confirm that our sales team have assisted you with a new policy.
Thank you for accepting our sincere apologies. Glad we could assist you.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply12 Oct 2023, 16:05
Official
Good day Thobela,
Further to our private response, we can confirm that Ronika our retentions manager contacted you. There was a miscommunication from our side. We can confirm that our sales team have assisted you with a new policy.
Thank you for accepting our sincere apologies. Glad we could assist you.
Regards,
The OUTsurance Team
Further to our private response, we can confirm that Ronika our retentions manager contacted you. There was a miscommunication from our side. We can confirm that our sales team have assisted you with a new policy.
Thank you for accepting our sincere apologies. Glad we could assist you.
Regards,
The OUTsurance Team
Best regards,