TN
Theuns N
1 reviews | Active since Oct 2023
06 Oct 2023, 12:15
unfair cancellation
We have been told that our funeral cover will not be re-assign due to payment lag, the payment went off this month and we also called them that there was a problem,they also told us that if we dont pay that wont cover but we been with them for more tha 5 years
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OUTsurance's replyOfficial
10 Oct 2023, 16:13Good day Theuns,
Thank you for your review.
Lethabo our client services manager contacted you to address your concerns. Lethabo advised you that our actuarial department require your bank statement. Once received, Lethabo will forward it to our actuarial department and then call you back with proper feedback.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Thank you for your review.
Lethabo our client services manager contacted you to address your concerns. Lethabo advised you that our actuarial department require your bank statement. Once received, Lethabo will forward it to our actuarial department and then call you back with proper feedback.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
OUTsurance's reply10 Oct 2023, 16:13
Official
Good day Theuns,
Thank you for your review.
Lethabo our client services manager contacted you to address your concerns. Lethabo advised you that our actuarial department require your bank statement. Once received, Lethabo will forward it to our actuarial department and then call you back with proper feedback.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Thank you for your review.
Lethabo our client services manager contacted you to address your concerns. Lethabo advised you that our actuarial department require your bank statement. Once received, Lethabo will forward it to our actuarial department and then call you back with proper feedback.
We do apologise for the disappointment.
Regards,
The OUTsurance Team