Unfair cancellation

Item: OUTsurance
Rating: 1
Author: xoliswa C

I have wrote email for outsurance to chance debit date and requested a call back several times onv thier website to discuss the importance of changing the debit date.

They never rep**** on my email and never called back as requested.

Then they cancelled my policy for not getting payment on the unsuitable debit date

Helpful (0)

Replies (1)

OUTsurance's replyOfficial

04 Apr 2024, 08:42

Good morning Xoliswa,

We are sorry to see that your policy was cancelled.

This was as a result of a few missed premiums within the covered period.

We did receive your request to reinstate cover, however our client care advisor was unsuccessful in his attempt to contact you to provide you with feedback.

Our client care manager will contact you to discuss your complaint.

Regards,
The OUTsurance Team

OUTsurance's reply04 Apr 2024, 08:42

Official