JJ
Johan J
1 reviews | Active since Dec 2014
27 Mar 2023, 20:00
Unfair Business Practices
---------- Forwarded message --------- From: Johan Rowan Jacobs <***> Date: Mon, Mar 27, 2023, 19:58 Subject: Re: OUTSURANCE OT***8 To: George Lekhabunyane <***>, <***>, <***>, <***>
Good day,
Please stop debiting my bank account, I've cancelled the policy with you within a few days after signing up, last month you debited my bank account, I disputed and reversed it, my bank charged me for that transaction, this month you debited me again, I had to dispute and reverse it yet again and my bank charged me again for it,
STOP DEBITING MY BANK ACCOUNT, I DON'T HOLD AN ACCOUNT WITH YOU!!!!!!!!!!!!!!
Johan Jacobs
Helpful (0)
Replies (3)0
Replies (3)
OUTsurance's replyOfficial
29 Mar 2023, 14:53Hello Johan
We are truly sorry about frustration!
Our client care manager contacted you. He confirmed the policy was procedurally cancelled as we were unable to reach you at the time.
No further premiums will be debited from your account.
Thank you for your understanding.
Regards
The OUTsurance Team
We are truly sorry about frustration!
Our client care manager contacted you. He confirmed the policy was procedurally cancelled as we were unable to reach you at the time.
No further premiums will be debited from your account.
Thank you for your understanding.
Regards
The OUTsurance Team
OUTsurance's reply29 Mar 2023, 14:53
Official
Hello Johan
We are truly sorry about frustration!
Our client care manager contacted you. He confirmed the policy was procedurally cancelled as we were unable to reach you at the time.
No further premiums will be debited from your account.
Thank you for your understanding.
Regards
The OUTsurance Team
We are truly sorry about frustration!
Our client care manager contacted you. He confirmed the policy was procedurally cancelled as we were unable to reach you at the time.
No further premiums will be debited from your account.
Thank you for your understanding.
Regards
The OUTsurance Team
JJ
Johan J's updateReviewer Update
29 Mar 2023, 15:30I've told your consultant/Manager that you've debited my account in February and March 2023, I've cancelled the policy in February already, a few days after I've taken up your policy and I was advised that the policy was cancelled but you still debited my bank account for 2 months, remove all my details from your system immediately
JJ
Johan J's update29 Mar 2023, 15:30
Reviewer Update
I've told your consultant/Manager that you've debited my account in February and March 2023, I've cancelled the policy in February already, a few days after I've taken up your policy and I was advised that the policy was cancelled but you still debited my bank account for 2 months, remove all my details from your system immediately
JJ
Johan J's updateReviewer Update
30 Mar 2023, 11:07See below sms I received today(30/03/2023),
I don't understand why are you not removing my details from your system, I will report you to the ombudsman, remove everything of mine from your system, I should have never contacted you for a quote, people out there be careful of joining Outsurance
OUTSURANCE
OT***8 Personal. Hi, your premium was returned by your bank. We will deduct R 11.78 from your account on 11/04/2023 to start your cover from this date. Please ensure that there are sufficient funds in the account to allow for this deduction. If this is unpaid, we will not be able to provide cover. Please contact us on ***if you prefer an earlier start date. Thanks.
Johan Jacobs
JJ
Johan J's update30 Mar 2023, 11:07
Reviewer Update
See below sms I received today(30/03/2023),
I don't understand why are you not removing my details from your system, I will report you to the ombudsman, remove everything of mine from your system, I should have never contacted you for a quote, people out there be careful of joining Outsurance
OUTSURANCE
OT***8 Personal. Hi, your premium was returned by your bank. We will deduct R 11.78 from your account on 11/04/2023 to start your cover from this date. Please ensure that there are sufficient funds in the account to allow for this deduction. If this is unpaid, we will not be able to provide cover. Please contact us on ***if you prefer an earlier start date. Thanks.
Johan Jacobs