1 reviews | Active since Aug 2017
Unfair and unprofessional and poor service!!!
My car keys broke inside the ignition on 2022/10/24, so I called Outsurance to put in a claim for the keys as my car is comprehensively insured with them. A lady by the name of Bridget Mushoma assisted me, the following day in the afternoon she called and said I cannot be assisted because the car is old and the key broke because of wear and tear, mind you they did not even send an assessor in order for them to make that conclusion which is a lie!!! They did not even bother to call and find out how did I go home!! When I took the insurance they said car keys were covered.
They were so inconsiderate and unprofessional they called back after a day and half (30hrs) and yet I had told them I don't have transport to go back home since the incident occurred when I was at work.
Further to our private response, and after reviewing your claim, our claims manager Ethel and our client liaison advisor Melson contacted you.
Although the claim has now been finalised to your satisfaction, we need to point out that damage as a result of wear and tear is not a covered peril.
The reason for our revised decision to settle the claim was explained to you and we thank you for your understanding.
Regards,
OUTsurance
Further to our private response, and after reviewing your claim, our claims manager Ethel and our client liaison advisor Melson contacted you.
Although the claim has now been finalised to your satisfaction, we need to point out that damage as a result of wear and tear is not a covered peril.
The reason for our revised decision to settle the claim was explained to you and we thank you for your understanding.
Regards,
OUTsurance