Unfair and unjust charges, unfair practice and shoody services

Been having problems with supplier since early December, cannot believe that increases are app**** to long standing clients with good track records and when you call back to get a quote from the operators as a new client you suddenly are afforded better pricing. I wanted to cancel this policy and all of a sudden you get offered all sorts of discounts to meet the new pricing and for them to retain their business. You get put through from pillar to post talking to persons that don't have authority to resolve or make decisions. Again this week my wife calls in and she is given the run around before she had enough and accepted a quote just so my daughter could get her new car. When I call in give my details then the operator remembers me go through the procedure and I'm advised verbally a lower quote, so I asked to speak to a supervisor and all of a sudden this quote cannot be offered to me. Its been 2 - 3 days still no finalization of problem, still haven't spoken to a manager. Even if you call back with better pricing forget getting the R500 back because you are an existing client. Read the fine print. You spend hours on the phone only to be more frustrated and to make your decision to move over even more easier.

What happened to giving the best to a customer, not for a customer to fight for the best.