AG
Andre G

1 reviews | Active since Nov 2016

28 Nov 2016, 13:49

Unfair and opportunistic cancellation

<p>I have been a household insurance policy holder with Outsurance for 2 years. Recently my vehicle insurance with another insurance was cancelled after a claim rejection. I contacted Outsurance to add vehicle insurance to my portfolio and supp**** them with all the details of the claim rejection as well as the fact that I am disputing the rejection and cancellation. I was advised that my application will be reviewed by their actuaries to determine my risk profile. <br />One week later, I get a phone call that my 2 year household insurance has been cancelled, based on the information that my car insurance was cancelled, and I have 30 days to make alternate arrangements. Talk about kicking a man when he's down. The call centre team leader's response response was "We are within our rights to do so". </p> <p>How disappointing Outsurance. Is this what get I out of 2 years of membership? Not so much as a courtesy phone call to determine the facts of the matter. Happy to take my money for 2 claim-free years, and then cancel my policy when I trying to bring you more business.</p>

0
Replies (1)
OUTsurance
OUTsurance's reply01 Dec 2016, 12:42
Official

Hi Andre,

It is unfortunate and an inconvenience that we have given 30 days notice, the detail of which was discussed with you.

Should your previous insurer retract their decision to cancel your policy we will relook our decision.

Regards,

Kelvin