Unfair and disappointing treatment received by Outsurance

If there was a 0 star I would give Outsurance that rating. I am so dismayed and so disappointed. We have been with Outsurance for approx, 20 years. We have never entertained other insurance companies as our house, our cars,our pets are insured with Outsurance. Last week my husband called Outsurance to cancel our pet insurance. When he told me on FridayI tried to reach Outsurance via a call but no one returned my call. I then logged a callmeback on the website. I received a call today and advised i wished to reinstate my policy as I understand the importance of having medical aid for my furbabies. I was told I have to still have a waiting perioud as between the 31st Jan and 1 Feb risk could have incurred. Apart from my female dogs now being spayed everytihng else was still the same. Their actuaries at Outsurance declined my request to continue and advised that I start a new policy. I was also told that under my prevous policy I got routine care for my dogs with the new policy routine care is no longer included. What a mess and poor handling and managing of their trusted clients. I informed the consultant that I WILL CANCEL all my policies on Monday This is not a threat I will do it. Outsurance has behaved as if they are the only insurance company in South Africa. They have behaved as if I cannot be insured with anyone else. I have centre staff calling me daily, at least 3 times a day but i have always remained LOYAL to outsurance yet this is the treatment we received. Instead of losing R1000 for pet insurance OUtsurance will lose R 4000 as I will get another policy by Monday and CANCEL ALL MY POLICIES with Outsurance. It is sad, now that they have grown they behave as if they dont need my money anymore . Many companies in the past with this kind of attitude eventualy dwindled. I am angry right now but apart from being angry I am really really dissappointed. Continue in this fashion and you will not just lose me but many others. Now you shine but that attitude will eventually reap what you sow. I will repeat this to many of my family members, share with all my clients and many people i come in contact with of the terrible treatment I received by Outsurance It only takes one BUT one will become many.