UNFAIIR, UNCOMPLETED, OVERDUE FALSE ASSESSOR REPORT ON CLAIM, LACK OF COMMUNICATION FROM OUTSURANCE

Had a motor claim in September, hit a pothole, in October car booked to smash autobody who involved other sp for suspension according to them, after. Stayed the whole 2minths without my car always calling, after several calls was told to collect the vehicle, was now December, the problem still there, took it back to them with the insurance instruction, this time it wasn't even breaking at all, I don't know what more damage they did at the workshop, then they still argue about wear n tear of breakpads,shoes,drums, tried reasoning with OUTsurance about the results of those wear and tear items that I drop be vehicles that had those problem but never had that type of problem, but according to their assessor report who never took my calls on his/her cell phone stated on the communication nor reply to my emails they stands by the smash autobody repair report. Frustrated as I was it was now mid December without a car since September, I uplifted the car to my service station who replaced them but problem still there, break pedal kicking back with a sound, they told me it's not to do with those wear and tear but they don't want to touch anything since there was another supplier who worked on the vehicle approved by OUTsurance and again so as not to violate their warranty. OUTsurance Melson promised to repay me the assessing report that was emailed to them n attend to problem if it happens it still there. December I reported the matter back to them, but still they gave me same reason they gave before replacing the items. Till today the 4 February my matter is not solved but the premiums are paid, I don't know whether to suspend the premium till they solve it or what. Melson is no more replying to my emails but he first said he is the liasing officer, Marice also not replying, their assessor also not replying or picking my calls, called many times, emailed many times no progress, am now driving vehicle that I don't know if it's doing further damages or not. When you call sometimes phone picked by someone who will promise to relay the message to the people to call back but nothing. This Monday the 1 February Brian called to understand what my complain was that I send to OUTsurance, saying he's assigned to attend to it, after explaining, he said vehicle has to be booked back to smash autobody, but how sure am I that they won't tamper with something to cover their misleader ng report. I asked OUTsurance many times on email why is it so hard for them to go back to smash autobody and question the report they submitted that said after replacing the items the problem will stop, but they wouldn't listen to me. I asked them why are they covering the wrong report and what was the reason for that wrong report, NANO ANSWER WAS GIVEN. Since Brian said Marice will contact me to tell me to take the vehicle back U never receive bed any call it's Friday today and Thursday I called OUTsurance again to follow up after trying to send Marice email to remind her of what Brian said but email came back undelivered saying the person email is inactive, another Brian said he will send her the mail to contact ME BUT I AM STILL WAITING.

I WANT OUTSURANCE AND SMASH AUTOBODY TO TAKE RESPONSIBILITY OF THEIR WRONG REPORT ON THE PROBLEM AND TO REIMBURSE ME OF THE MONEY I PAID FOR THE SECOND REPORT AND FURTHER TELL ME IF THEY STILL WANTS ME AS THEIR CLIENT.

I AM TIRED AND STRESSED CANT SLEEP ASKING MYSELF WHY AM I GETTING THIS TYPE OF TREATMENT, IS MY MONEY NOT THE SAME AS other clients.

I FEEL LIKE SMASH AUTOBODY IS MORE IMPORTANT TO OUTSURANCE THAN ME AS A PAYING CLUENT. OUTSURANCE IS RESPECTING THEM MORE THAN ME