unexpected policy cancellation

Outsurance Cancelled my insurance policy because I was 2 months behind which I get but I email them and asked them for information on how to get caught up(eft details manual payment whatever) I got no reply back I was willing to get caught up, due to covid I fell behind cause things are what they were and Outsurance stated to me they do not provide covid relief. So about a week or so after I receive a email that my policy is cancelled, no phone calls, no emails of you're policy is behind or in danger Nothing just cancelled with no obligation to reinstate even though I asked for eft details, it's covid, and they don't provide covid relief. Now I have a policy that was cancelled due to non payment that looks bad Seriously BS.