Unexpected excess changes ...
If you have an electrical surge or lightning damage, your excess will be sky-high, R4500 to be exact (also the main reason I have insurance.). This 10-point font-sized footnote, which was added without my knowledge, in my schedule was never pointed out to me. Very disappointed with the service and moving insurance on Monday and already cancelled some of my cover with them. Outsurance used to be a great company, what happened?
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OUTsurance's replyOfficial
29 Nov 2022, 12:16Hello Gideon
We appreciate your feedback and also for allowing us the opportunity to discuss the matter with you.
Our claims manager contacted you and confirmed the annual rerate letter was sent to you and the increased excess for these claims were stipulated in the letter.
The reason for the increase was also discussed and we appreciate your understanding.
We are proceeding with the claim and endeavour finalising the claim for you as soon as possible,
Regards
OUTsurance
We appreciate your feedback and also for allowing us the opportunity to discuss the matter with you.
Our claims manager contacted you and confirmed the annual rerate letter was sent to you and the increased excess for these claims were stipulated in the letter.
The reason for the increase was also discussed and we appreciate your understanding.
We are proceeding with the claim and endeavour finalising the claim for you as soon as possible,
Regards
OUTsurance
Best regards,
OUTsurance's reply29 Nov 2022, 12:16
Official
Hello Gideon
We appreciate your feedback and also for allowing us the opportunity to discuss the matter with you.
Our claims manager contacted you and confirmed the annual rerate letter was sent to you and the increased excess for these claims were stipulated in the letter.
The reason for the increase was also discussed and we appreciate your understanding.
We are proceeding with the claim and endeavour finalising the claim for you as soon as possible,
Regards
OUTsurance
We appreciate your feedback and also for allowing us the opportunity to discuss the matter with you.
Our claims manager contacted you and confirmed the annual rerate letter was sent to you and the increased excess for these claims were stipulated in the letter.
The reason for the increase was also discussed and we appreciate your understanding.
We are proceeding with the claim and endeavour finalising the claim for you as soon as possible,
Regards
OUTsurance
Best regards,