AH
Anita H
1 reviews | Active since Jun 2016
10 Sept 2026, 11:48
Unexpected Bad Experience
I called to find out what's happening with a claim and the manner in which the lady communicated to me was very unnecessary. I am not your customer but I am a customer and after this experience I will definitely not consider being a customer.
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Replies (2)AH
Anita H's updateReviewer Update
10 Sept 2026, 12:30Now I see why the consultants speak to customers the way they do. Customers are clearly not taken seriously. I appreciate the acknowledgement of my complaint, however I am disappointed that thr only feedback provided is that the matter has been referred to the manager. I took the time to raise the concern because of the poor experience and was hoping for a clearer response regarding how the matter will be investigated, what actions will be taken and how you intend to address the service failure. Please provide more details on the outcome i can expect and what steps are being taken to ensure this issue is properly resolved?
AH
Anita H's update10 Sept 2026, 12:30
Reviewer Update
Now I see why the consultants speak to customers the way they do. Customers are clearly not taken seriously. I appreciate the acknowledgement of my complaint, however I am disappointed that thr only feedback provided is that the matter has been referred to the manager. I took the time to raise the concern because of the poor experience and was hoping for a clearer response regarding how the matter will be investigated, what actions will be taken and how you intend to address the service failure. Please provide more details on the outcome i can expect and what steps are being taken to ensure this issue is properly resolved?
OUTsurance's replyOfficial
15 Sept 2026, 15:31Good day Anita,
Thank you for giving us the opportunity to investigate this matter and better understand your concerns.
Our claims manager, Lynnette, contacted you directly to discuss your experience and address the concerns raised regarding your interaction with our advisor. During this conversation, she provided clarity on the applicable legal process.
We apologise for the experience you had.
Regards,
The OUTsurance Team
Thank you for giving us the opportunity to investigate this matter and better understand your concerns.
Our claims manager, Lynnette, contacted you directly to discuss your experience and address the concerns raised regarding your interaction with our advisor. During this conversation, she provided clarity on the applicable legal process.
We apologise for the experience you had.
Regards,
The OUTsurance Team
OUTsurance's reply15 Sept 2026, 15:31
Official
Good day Anita,
Thank you for giving us the opportunity to investigate this matter and better understand your concerns.
Our claims manager, Lynnette, contacted you directly to discuss your experience and address the concerns raised regarding your interaction with our advisor. During this conversation, she provided clarity on the applicable legal process.
We apologise for the experience you had.
Regards,
The OUTsurance Team
Thank you for giving us the opportunity to investigate this matter and better understand your concerns.
Our claims manager, Lynnette, contacted you directly to discuss your experience and address the concerns raised regarding your interaction with our advisor. During this conversation, she provided clarity on the applicable legal process.
We apologise for the experience you had.
Regards,
The OUTsurance Team