TM
Thomas M
1 reviews | Active since Mar 2014
03 Nov 2020, 13:37
********* PRACTISE!!!
I was supposed to get a refund for my premiums on the 02/11/2020 but still dololo!!!
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OUTsurance's replyOfficial
03 Nov 2020, 15:39Good afternoon Thomas Thank you for your feedback, which is of course concerning to us. We have escalated the matter to our client care manager Veronica who has since been in contact with you to provide you with feedback regarding your refund.The refund was processed on the 9th of October, we have also requested our Finance Department to provide us with proof of payment. Veronica will liaise with you directly once we have received same. Kind regardsOUTsurance
OUTsurance's reply03 Nov 2020, 15:39
Official
Good afternoon Thomas Thank you for your feedback, which is of course concerning to us. We have escalated the matter to our client care manager Veronica who has since been in contact with you to provide you with feedback regarding your refund.The refund was processed on the 9th of October, we have also requested our Finance Department to provide us with proof of payment. Veronica will liaise with you directly once we have received same. Kind regardsOUTsurance