MT
Madelein T

1 reviews | Active since Mar 2012

08 Jan 2018, 10:18

********* Practice

Do not trust Outsurance when they give you a better premium if you decide to move to another insurance. I have stayed with them following a quote from Discovery that was much cheaper, they negotiated a more expensive but I decided to stay anyway. Six months later they increased the policy and upon inquiring they said there is not much they can do and gave a bit of a discount. If I had gone with Discovery I would not have this increase and now I have to go through the hassle of getting a quote again from Discovery.

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Replies (1)
OUTsurance
OUTsurance's reply12 Jan 2018, 13:53
Official

Hello MadeleinTeige

Our apologies for our belated response.

We contacted you and apologised for our advisor failing to inform you of your annual rerate which was to come into effect 6 months later.

You mentioned you did not receive our rerate notification, but proof of same was sent to you earlier today that the notification was indeed successfully delivered to your email address.

Please respond to Selda directly, should you have any further enquiries.

Regards

OUTsurance

Best regards,