********* practice

<p>I requested cancellation and when I missed the call from Outsurance I got an SMS stating that because I had not answered the call my policy remained as is. I eventually got hold of someone to discuss my rate only to find out my policy had been cancelled for a month already. They reopened my policy and have debited me TWICE but I must go get my car inspected before Im actually insured. Why am I being debited for insurance if I'm not covered because they failed to inform me that they had cancelled? Why must I be inconvenienced further by a company that upped my rates religiously despite no claims ever and why the hell should I be paying? Thank you for waving the once off joining fee when you cancelled my policy without my knowledge AFTER sending me a message to say it was intact. I expect that due to YOUR error which could have affected me greatly you would have done more to assist but clearly by expectations are too high. I'm disgusted. I want a refund of monies deducted and I never want to deal with this company again..</p>