SM
Sefule M

1 reviews | Active since Aug 2016

17 Aug 2016, 05:41

********* insurance ****,Paying for a premium for a car never purchased

<p>I was looking to buy a car so I started to compare insurance quotations. Outsurance was one of the people that offered me a quotation. The consultant said that no quotes can be completed without my bank account details so Outsurance being a reputable insurance broker I gave it to him. His name was Rhulani Baloyi. We agreed over the phone that if I did not purchase the car then I should send him an email so that no policy must go through. Over a month before the supposed cover was supposed to start I contactes him and sent an email stating that I was no longer interested on the car that was quoted and that I do not want a cover. I have sent several emails with no response on the same email address he first communicated with me on. Today i receive an email about an insurance premium that must be paid from my bank or my car won't be covered. I do not have the car and I told them this but still they are not contacting me. This is ********* as it seems these sales consultants are just very desperate of business. </p>

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Replies (1)
OUTsurance
OUTsurance's reply19 Aug 2016, 11:55
Official

Your frustration is totally understandable and we are sorry about this.

Our sales manager, Lynette audited the call, but the finding was that you did agree to cover at the time and inception date was also confirmed.

The mere fact our advisor did not respond to your subsequent e-mail requests for cancellation is however concerning and unacceptable business practice which is still being investigated.

The policy has since been cancelled and Lynette will provide you with further feedback as soon as possible.

Regards

Dinky