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Reba M

1 reviews | Active since Aug 2018

11 Sept 2019, 16:06

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I called to decrease my access the last week of September and agreed that it should be like that the 1st of September...

I had an accident that on Monday the 4th and called the 5th of September and I'm being told that I will use the old access that I had changed almost 2 weeks ago...

I really think it's time to leave Outsurance, it's a frustration in my life...Its only nice when they give you quotes but when you claim they take out the beast in you before they help you...I'm tired

0
Replies (3)
OUTsurance
OUTsurance's reply12 Sept 2019, 14:38
Official
Good day Reba,

Thank you for informing us. We will always ensure we do the right thing and we immediately escalated your complaint to a claims manager. 

Lerato our claims manager contacted you with proper feedback. You requested your excess to be reduced  effective the 1st of September however your incident was the 26th of August. We have made a decision to assist you with the new reduced excess on the existing claim.

Regards,
OUTsurance
RM
Reba M's update01 Nov 2019, 11:11
Reviewer Update
My incident was not on the 26th and you people need to learn to stop twisting words

I said I left town the 26th and came back the 3rd so why choose the 26th? Anyway I'm not there

Thank you for assisting me, in a way that was supposed to be and coming here wss not necessary at all
OUTsurance
OUTsurance's reply08 Nov 2019, 12:14
Official
Good day Reba,

Thank you for your further feedback.

We have your incident date noted as the 26th of August and your report date as the 5th of September.

Regards,
OUTsurance