GH
Gary H
1 reviews | Active since Oct 2018
06 Sept 2020, 08:13
Uncompleted Work.
Submitted a claim for burst water pipe. Plumber dug up paving in 3 areas. Was informed that paving would be sorted after lockdown. Nothing has happened to date. Went online and claim not even registered.
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Replies (1)
OUTsurance's replyOfficial
10 Sept 2020, 11:28Good day Gary,
We fully understand your concern and frustration. The lack of feedback and assistance is most concerning.
The matter was escalated to Morena our claims manager who contacted you to address your concerns and he discussed the recourse with you.
We will remain in contact with you up until the matter has been finallised.
We humbly apologise for the terrible claims experience.
Regards,
OUTsurance
We fully understand your concern and frustration. The lack of feedback and assistance is most concerning.
The matter was escalated to Morena our claims manager who contacted you to address your concerns and he discussed the recourse with you.
We will remain in contact with you up until the matter has been finallised.
We humbly apologise for the terrible claims experience.
Regards,
OUTsurance
OUTsurance's reply10 Sept 2020, 11:28
Official
Good day Gary,
We fully understand your concern and frustration. The lack of feedback and assistance is most concerning.
The matter was escalated to Morena our claims manager who contacted you to address your concerns and he discussed the recourse with you.
We will remain in contact with you up until the matter has been finallised.
We humbly apologise for the terrible claims experience.
Regards,
OUTsurance
We fully understand your concern and frustration. The lack of feedback and assistance is most concerning.
The matter was escalated to Morena our claims manager who contacted you to address your concerns and he discussed the recourse with you.
We will remain in contact with you up until the matter has been finallised.
We humbly apologise for the terrible claims experience.
Regards,
OUTsurance