Uncaring, unhelpful consultants

Sadly, Outsurance does not care about their older clients. They promised me a courtesy car (in my insurance contract). As if taking more than 1 week to sort out the claim is not enough, now they are not returning calls with regard to the courtesy car. I'm heartbroken because the nice lady who phoned eventually when we complained about the time they were taking to sort out the claim, promised she would sort out the car hire once my car goes in for repairs. Here I am sitting I the rain, getting soaking wet because we don't have a car to bring us back from the panel beater. Besides the panel beaters they give us have no working phone line or email address. It is impossible to even communicate with them. Outsurance, please do NOT reply on this platform as your responses are ALL **** AND LIES. Please have the guts to phone me. You have all my contact details.