unbelievable support

<p>the last time i had a car accident was 1994 so you can imagine my apprehension when i had to lodge a claim after an accident. more especially so when i had to claim for an accident on the monday, after changing insurers the previous friday. i used quietly laugh when watching the new song and dance outsurance tv ad's, thinking it was a joke. i switched anyways to try them out, thinking that the chances of a claim where minimal, so long as i had the cover at a decent price. the joke was on me as i could not believe the friendliness and comforting support offered from the call center, johan van schalk wyk the claims advisor, the assessor kithesh harripersad, the payments dept and shockingly their legal dept jeanine viljoen. the communication from each one of them was exceptional and the experience in this being the first time in almost 30 years of insurance , that i had a car wrritten off, was most comforting. the thought of dealing with an insurance assessor and being short changed for your asset was laid to rest with the supportive attitude of kithesh. i am truly blown away and will sing your praises far and wide. the sadness of dealing with the loss of a free hold asset was easily compensated with your excellent support and guidance. never have i been offerred such support in the years of being with absa & alexander forbes. its taken AF 7 months and still no finalisation in a home claim as a result of storm damage. in the 2 weeks it takes to get an email responded to from them, you have closed a file on a claim. AMAZING and CONGRATULATIONS on living up to your claims of being the best insurer and PAYER </p>