DK
Dorothy K

1 reviews | Active since May 2020

21 May 2020, 12:32

Unbelievable premium increase

I have always had high premiums although I am paying for two vehicles. Yes the service from outsurance in terms of processing claims is fantastic but I am not actually saving by being their customer as they claim in their adverts. The final blow to my loyalty is receiving a letter of increase in my premium for the two vehicles from R2690...to over R3320. Ah being a civil servant with no salary increment this has just pushed me off to look for more affordable insurance. Straight away, I am starting a quotation spree, this is unbearable, I was already strained by the current premium, what more with such an increase of almost R700? Um eh eh

0
Replies (2)
OUTsurance
OUTsurance's reply22 May 2020, 15:31
Official
Good day Dorothy,

We understand this is a difficult time for all and receiving an increase is certainly unwelcome. 

There are several factors that will influence a premium increase at rerate stage such as claims, underwriting changes. inflationary adjustments etc. Lesego our client services manager contacted you to address your concerns and we confirm that your policy has been reviewed. 

Regards,
OUTsurance
DK
Dorothy K's update22 May 2020, 15:42
Reviewer Update
Thank very much Outsurance, your response has restored my confidence and trust in your company. You really went OUT and made life easy for me. I will 100% recommend you as an excellent service provider with a five star rating