Unauthorized deduction on policy not even in my name

This is a new policy effective 1 March 2022. The premium (R266.55)was deducted from my business account on 1 March 2022 which is correct. On the 5th March 2022 another deduction for the amount of R676.59 with a reference to a policy that does not belong to me. As soon as I have noticed this on Monday, I did call outsurance. I was informed that this premium was for another policy. The agent did phone the policy holder and he ensured that the correct banking details for his new policy was supp****. How is this possible in these days of ***** that Outsurance still does not have a proper operational procedures in place to verify banking details?

What is even worse is that I had to phone Outsurance to get an update on this unresolved matter, only to be informed yesterday that my refund will only be done next week - unacceptable. I have spoken to a manager who informed me that the refund will be in my account by today - empty promises. I demand an immediate refund of this unauthorized deduction of R676.59 plus my banking fees of R19.75. I further demand a report on how this has happened, as well as correctional actions implemented by Outsurance to prevent this from happening in future.